BugSnag for Media & Entertainment
Don’t Let Bugs Steal Your ViewersPrevent buffering errors and playback failures that drive churn. BugSnag’s mobile and web app monitoring let you quickly go from alert to resolution for smooth streaming, fast app starts, and loyal subscribers.
How flagship platforms maintain glitch-free streaming
Protect subscriber revenue
Catch errors before they cost you viewers
Every playback error is a reason to cancel. BugSnag automatically groups identical errors and ranks them by affected users, so you can fix the playback failure hitting premium subscribers before an edge case. Route errors to the people who handle the code for immediate resolution.
Release readiness
Know you’re ready before the finale drops
The stability score shows a crash-free session rate in real-time, helping determine if you are ready to launch features before the season finale. Use the score to decide whether to ship features or fix bugs. When the score drops, drill into BugSnag to identify critical issues and prioritize fixes.
Deliver quality
Fix slowdowns before subscribers hit cancel
Use custom performance spans to track app start time and time-to-first-frame, set performance thresholds, and get alerted when your 90th percentile degrades to identify bottlenecks before they drive cancellations. See which devices and browsers experience performance issues and where users abandon playback.
Debugging Smarter and Faster with BugSnag, SmartBear MCP
Trace playback issues
Find what's slowing your stream
See the complete path of a request through your system. When video playback stutters, trace calls from your mobile app through backend APIs and microservices to pinpoint bottlenecks. Waterfall graphs pinpoint where video requests stall during high-traffic events, so you can fix the root cause.
Control costs
Scale for premiere events without budget surprises
Live sports and season finales cause traffic spikes and potential billing surprises. Predictable pricing and dynamic sampling monitor playback data during premiere events without exceeding quotas. Burst protection captures errors affecting premium subscribers while staying within budget and keeping your apps resilient.
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