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Full stack visibility into app health and user experience

24/7 monitoring  ·  SaaS and On-Premises  ·  Deliver quality customer experiences  ·  14-day free trial

Monthly
Annually
Free
Solo users and their passion projects  
$
0
/mo.
Includes:
1 user
Error and Real User monitoring
7.5K events + 1M spans monthly
50+ platforms
30+ third-party integrations
Select
Smaller teams starting to monitor their apps
Starting at
$
18
/mo.
Error Monitoring  |  Choose your events
Real-user Monitoring  |  Choose your spans
Free plan features, plus:
Unlimited users
End-to-end diagnostics
Basic notifications
Preferred
Larger teams that need deeper insights
Starting at
$
54
/mo.
Error Monitoring  |  Choose your events
Real-user Monitoring  |  Choose your spans
Select plan features, plus:
Automatic error prioritization
Stability benchmarks
Advanced segmentation
Custom notifications
SAML single sign-on
Enterprise
Custom plans for enterprises that need to scale

Contact Us
Preferred plan features, plus:
Automatic error assignment
Premium support
Dedicated Customer Success Manager
Automatic user provisioning via SSO
Feature flags & experiments
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Over 6,000 of the world's best engineering teams use the BugSnag platform to monitor app performance and build better software

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Plan comparison

Error Monitoring and Diagnostics

Monitor an unlimited number of apps in one dashboard
Full-stack error monitoring for mobile, web, desktop, and server applications
Automatically captured unhandled and handled errors
End-to-end error diagnostics
Error inbox with search and filtering (grouping)
Error tracking across deployment stages
Symbolicated stack traces
User interaction breadcrumbs
Additional error context with custom diagnostic data
Distributed Tracing Integration via Aspecto
Advanced search and segmentation with custom filters
5 custom filters/project
More
Key customer experience segmentation and prioritization
Features Dashboard with actionable insights into features flags and experiments
Error burst protection and event scaling
Automatic Error Assignment

Application Stability Management

Interactive timeline analysis with release annotations
Stability Center with stability insights and trend analysis for each application
Release stability monitoring and analytics
Stability targets and real time stability scores
Release adoption tracking
Project Overview Dashboard with app stability analytics and error views
Project Overview Dashboard with custom error views and insights

Real User Monitoring

Number of Spans
6 tiers: 3M - 150M
7 tiers: 3M - 300M
Packs of 150M spans
Data Display
30 Days
30 Days
30 Days
Advanced Filtering (Search Builder)
Network Configurations (Endpoint Groupings)
Email Notifications
Weekly
Daily
Daily

Alerting and Workflow Engine

Alert filtering
Basic
Advanced
Advanced
Team chat alerts
Email reports
Regression alerts
Automatic spike detection
Team alignment with bookmarks
Team workflows and collaboration
Noise control
On-call alerts
Source control integrations
Two-way issue tracker sync
Code ownership for multi-team apps

Security and Compliance

Two-factor authentication
User roles and permissions
2 roles
2 roles
3 roles
SAML single sign-on
Automatic user provisioning via SSO
User audit logs
PCI and PHI compliance via On-Premises

Deployment and Data Access

On-Premises
BI integrations with Splunk and Amazon SQS
Data retention
60 days*
60 days
Custom
Data export API
Low volume
High volume
High volume

Support and Services

Support
All plans have access to a variety of online resources in addition to assistance from our Support Team. Learn more about BugSnag support plans.
Priority support
Named Customer Success Manager (CSM)
Guided onboarding and implementation
Stability management best practices training
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Do you have a question? We’re here to help.

Read our frequently asked questions and contact us if you have any other questions.

What is a span?

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A span is a measurement of the time taken to perform a particular operation. It has a start and end time. Every operation that BugSnag Real User Monitoring measures results in a span being sent to BugSnag servers. This includes high level user operations, such as an app start or a web page load, as well as the more detailed sub-operations such as making a network request or loading a fragment of a view.

How many spans do I need?

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We recommend you evaluate your trial experience within BugSnag and closely monitor how many spans were sent during your trial and the percentage of your production environment that equated to. We then suggest you determine if you received an adequate level of insight into app performance for your users. Other factors that may influence your decision are how many apps you are deploying and if you are looking to monitor select areas of your application vs your entire application.

How does span sampling in BugSnag work?

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BugSnag Real User Monitoring uses dynamic sampling to ensure your users’ apps send only enough spans to meet your span quota. We take your monthly span limit and automatically set a daily sample rate that distributes the quota across the entire month, so you maintain a consistent daily volume. Our predictable pricing is designed for you to only pay for what you need and make sure you get everything you pay for – eliminating surprise costs because of unpredictable spikes and ensuring you always have performance insights.

What is an event?

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An event is either an unhandled exception (often called an error or crash) that has been detected by BugSnag or any handled exceptions that you choose to report.

Minidump events (native crashes reported by Electron apps, or apps integrating Breakpad or Crashpad) each count as 5 events for billing purposes. This is due to the additional costs associated with receiving and processing minidump events.

What are unhandled vs. handled exceptions?

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  • An unhandled exception usually means the application crashed or an operation failed unexpectedly. BugSnag automatically captures all unhandled exceptions and corresponding diagnostic information.
  • A handled exception is an anticipated error. It can be reported to BugSnag with any relevant diagnostic information.

What is a seat?

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A seat is shorthand for a collaborator — anyone who logs in to BugSnag.

How does the 14-day free trial work?

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Unrestricted access to all Preferred features free for 14 days. No credit card required. At the end of your trial, select a plan to continue using BugSnag.

What happens if I upgrade during my free trial?

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You can select a plan at any time during your 14-day free trial. We won't charge you until the end of your trial.

Will US sales tax be collected?

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To comply with state and local tax laws, BugSnag will collect sales tax starting November 15th 2021 on subscriptions for organizations in applicable US states. Sales tax is calculated based on your billing address.

What happens if I go over my event quota?

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We break your monthly event count into daily increments. When you exceed your daily quota, we'll continue to save every event you send us at no additional cost. If you exceed your daily event quota more than 3 times in any 30-day rolling period, we'll automatically upgrade you to the next plan to ensure coverage. If you disable automatic upgrades, we'll rate-limit your events to stay within your quota.

Can I pay yearly?

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Yes. When you pay for BugSnag annually, you'll receive a discount from the monthly cost. This option is available when you select a plan in your BugSnag settings.

What forms of payment do you accept?

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We accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payments are powered by Stripe.

Do I have to sign a long-term contract?

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No. You can pay monthly or annually.

Can I cancel at any time?

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Yes. After you cancel your account, you won't be charged again.

Is BugSnag free for open source applications?

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Yes! Our open source page has further details and instructions on how to apply for a free license.