Production visibility that scales with your business

Full-stack monitoring · SaaS and On-Premises · Meet developer productivity goals · 14-day free trial

Monthly

Annually

Lite Standard Enterprise

Lite

Ideal for small teams
‍

Starting at

/mo.

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Includes:

Full-stack monitoring on an unlimited number of web, desktop, and server applications (some applications not available for RUM)

Automatic capture of unhandled and handled errors with end-to-end diagnostics

Two-way issue tracker sync with JIRA & more (Error Monitoring only)

Basic notifications via email, Slack, and PagerDuty for errors (RUM notifications coming soon)

Standard

Mid to large-sized teams
‍

Starting at

/mo.

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Everything in Lite, plus:

Measure application health in real-time against benchmarks for target and critical stability in our Stability Center (Error Monitoring only)

Automatic error prioritization for key users and high-value customers

Advanced search & segmentation with custom filters (custom filters only available for Error Monitoring)

Custom notifications via email, Slack & PagerDuty (Custom RUM notifications coming soon)

SAML single sign-on

Enterprise

Feature-rich, custom Enterprise plans with premium support.
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Everything in Standard, plus:

Code ownership for multi-team apps with advanced user roles and permissions (Error Monitoring only)

Create, execute, and analyze stability of feature flags and experiments in our Features Dashboard (Error Monitoring only)

Customizable error views and insights with custom data retention policies

Automatic user provisioning via SSO (Error Monitoring only)

User audit logs (Error Monitoring only)

On-prem offering available (On-Prem for RUM coming soon)

Premium enterprise support with dedicated Customer Success Manager

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Over 6,000 of the world's best engineering teams use the BugSnag platform to monitor app performance and build better software

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LITE

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STANDARD

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ENTERPRISE

Error Monitoring and Diagnostics

Monitor an unlimited number of apps in one dashboard Create an unlimited number of projects in Bugsnag.
Full-stack error monitoring for mobile, web, desktop, and server applications Bugsnag supports 50+ platforms across mobile, web, desktop, and server apps.
Automatically captured unhandled and handled errors Unhandled exceptions (errors/crashes) are automatically captured and you can also choose to report any handled exceptions.
End-to-end error diagnostics Reproduce and fix errors quickly with automatically captured diagnostic data, including stack traces, threads, breadcrumbs, device and user info.
Error inbox with search and filtering (grouping) View errors grouped by root cause and sorted by user impact.
Error tracking across deployment stages See if an error was promoted from beta to production.
Symbolicated stack traces Upload mapping files like source maps, dSYMs, and ProGuard mappings to deobfuscate stack traces.
User interaction breadcrumbs Retrace all user interactions that occurred leading up to a crash.
Additional error context with custom diagnostic data Capture additional data at runtime, such as customer ID and subscription level, to help with prioritization and debugging of errors.
Advanced search and segmentation with custom filters Segment and pivot errors based on the custom diagnostic data you’ve added to error reports.	5 custom filters/project	More
Key customer experience segmentation and prioritization Attach meta-data such as revenue, SLA, and subscription tier to segment errors affecting key customers.
Features Dashboard with actionable insights into features flags and experiments Monitor errors happening in feature flags or experiments such as A/B tests to manage feature and experiment implementation.
Error burst protection and event scaling Custom plans help protect against unexpected or seasonal spikes in errors.
Automatic Error Assignment Automatically triage each error to the correct team or individual based on rules that you define to align your teams. You’ll know with confidence that no error is left unassigned.

Application Stability Management

Interactive timeline analysis with release annotations Understand error trends, pinpoint error spikes, investigate specific incidents, or determine if a release introduces new bugs.
Stability Center with stability insights and trend analysis for each application Gain executive insights at a glance with the 30-day stability score and trend analysis for each application.
Release stability monitoring and analytics See errors that were introduced in each release and compare release health to understand whether to promote releases or pull back.
Stability targets and real time stability scores Set targets for critical stability and target stability and use real-time stability scores to determine whether to build features or fix bugs.
Release adoption tracking Understand how rapidly new app versions are being adopted.
Daily dashboard with deep project-level analytics and insights for development teams. Project Overview Dashboard with app stability analytics and error views
Project Overview Dashboard with custom error views and insights Customize error views in the Project Overview Dashboard based on saved error segments that are important to you.

Real User Monitoring

Number of Spans Purchase packs of spans to automatically capture and analyze performance metrics in your application. Metrics include App Start, Screen Loads, Web Vitals, and more.	6 tiers: 7.5M - 300M	6 tiers: 7.5M - 300M	Packs of 100M spans
Data Display View and filter up to 30 days of performance data.	30 Days	30 Days	30 Days
Advanced Filtering (Search Builder) Search and segment real user performance data by release stage, device model, OS version and more for enhanced granularity.
Network Configurations (Endpoint Groupings) View the performance of individual endpoints. Group network requests together to aggregate data and improve analysis.

Alerting and Workflow Engine

Alert filtering Filter error alerts to make them relevant and actionable, while minimizing noise. Enterprise plans have access to more custom filters, which they can use for advanced filtering of alerts.	Basic	Advanced	Advanced
Team chat alerts Be alerted of errors in Slack, Microsoft Teams, Gitter, and more.
Email reports Configure daily and weekly email reports.
Regression alerts Be alerted when previously fixed errors are resurfacing.
Automatic spike detection Be alerted when the project error rate increases significantly, which may highlight a critical issue in the application.
Team alignment with bookmarks Save searches easily with bookmarks, and share them with the team to keep them aligned on which errors to focus on.
Team workflows and collaboration View at a glance what is assigned to each team member and @ mention other members for seamless collaboration.
Noise control Snooze errors until they occur more frequently or ignore errors if needed.
On-call alerts Be alerted in your on-call solution like PagerDuty, OpsGenie, and more.
Source control integrations Integrations with GitHub, GitLab, and more allow you to view the code that was used to build a version and the changes from the previous version.
Two-way issue tracker sync Two-way integration with every major issue tracking and project management tool including Jira, Pivotal, and more.
Code ownership for multi-team apps Automatically create and link issues to your team’s issue tracker project for errors occurring in your team’s codebase. Automatically create and link issues to your team’s issue tracker project for errors occurring in your team’s codebase.

Security and Compliance

Two-factor authentication
User roles and permissions Configure the role of each collaborator in your account to give them the appropriate permissions to access projects and actions.	2 roles	2 roles	3 roles
SAML single sign-on One-click sign-in via Okta, OneLogin, and more.
Automatic user provisioning via SSO Securely manage provisioning and deprovisioning of users via your SSO provider and automatically sync all user attribute changes to Bugsnag.
User audit logs Stay abreast of key actions taken by collaborators in Bugsnag and ensure the security of your data.
PCI and PHI compliance via On-Premises Stay compliant with your required certifications via Bugsnag On-Premises.

Deployment and Data Access

On-Premises Meet enterprise privacy, security, and compliance requirements by hosting Bugsnag on your infrastructure or cloud instance.
BI integrations with Splunk and Amazon SQS Data-forwarding integrations with Splunk Cloud & On-Premises and Amazon SQS.
Data retention How long Bugsnag stores your event data for.	60 days*	60 days	Custom
Data export API Access information about your organization, projects, errors, and more to build custom integrations with data visualization systems.	Low volume	High volume	High volume

Support and Services

Support	All plans have access to a variety of online resources in addition to assistance from our Support Team. Learn more about BugSnag support plans.
Priority support Fast and unlimited support from our team of talented engineers.
Named Customer Success Manager (CSM)
Guided onboarding and implementation
Stability management best practices training

Do you have a question? We’re here to help.

Read our frequently asked questions and contact us if you have any other questions.

What is a span?

A span is a measurement of the time taken to perform a particular operation. It has a start and end time. Every operation that BugSnag Real User Monitoring measures results in a span being sent to BugSnag servers. This includes high level user operations, such as an app start or a web page load, as well as the more detailed sub-operations such as making a network request or loading a fragment of a view.

How many spans do I need?

We recommend you evaluate your trial experience within BugSnag and closely monitor how many spans were sent during your trial and the percentage of your production environment that equated to. We then suggest you determine if you received an adequate level of insight into app performance for your users. Other factors that may influence your decision are how many apps you are deploying and if you are looking to monitor select areas of your application vs your entire application.

How does span sampling in BugSnag work?

BugSnag Real User Monitoring uses dynamic sampling to ensure your users’ apps send only enough spans to meet your span quota. We take your monthly span limit and automatically set a daily sample rate that distributes the quota across the entire month, so you maintain a consistent daily volume. Our predictable pricing is designed for you to only pay for what you need and make sure you get everything you pay for – eliminating surprise costs because of unpredictable spikes and ensuring you always have performance insights.

What is an event?

An event is either an unhandled exception (often called an error or crash) that has been detected by BugSnag or any handled exceptions that you choose to report.

Minidump events (native crashes reported by Electron apps, or apps integrating Breakpad or Crashpad) each count as 5 events for billing purposes. This is due to the additional costs associated with receiving and processing minidump events.

What are unhandled vs. handled exceptions?

An unhandled exception usually means the application crashed or an operation failed unexpectedly. BugSnag automatically captures all unhandled exceptions and corresponding diagnostic information.
A handled exception is an anticipated error. It can be reported to BugSnag with any relevant diagnostic information.

What is a seat?

A seat is shorthand for a collaborator — anyone who logs in to BugSnag.

How does the 14-day free trial work?

Unrestricted access to all standard features free for 14 days. No credit card required. At the end of your trial, select a plan to continue using BugSnag.

What happens if I upgrade during my free trial?

You can select a plan at any time during your 14-day free trial. We won't charge you until the end of your trial.

Will US sales tax be collected?

To comply with state and local tax laws, BugSnag will collect sales tax starting November 15th 2021 on subscriptions for organizations in applicable US states. Sales tax is calculated based on your billing address.

What happens if I go over my event quota?

We break your monthly event count into daily increments. When you exceed your daily quota, we'll continue to save every event you send us at no additional cost. If you exceed your daily event quota more than 3 times in any 30-day rolling period, we'll automatically upgrade you to the next plan to ensure coverage. If you disable automatic upgrades, we'll rate-limit your events to stay within your quota.

Can I pay yearly?

Yes. When you pay for BugSnag annually, you'll receive a discount from the monthly cost. This option is available when you select a plan in your BugSnag settings.

What forms of payment do you accept?

We accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payments are powered by Stripe.

Do I have to sign a long-term contract?

No. You can pay monthly or annually.

Can I cancel at any time?

Yes. After you cancel your account, you won't be charged again.

Is BugSnag free for open source applications?

Yes! Our open source page has further details and instructions on how to apply for a free license.