Stability management that scales with your business
Full-stack monitoring · SaaS and On-Premise · Meet developer productivity goals · 14-day free trial
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Error Monitoring and Diagnostics
Application Stability Management
Alerting and Workflow Engine
Security and Compliance
Deployment and Data Access
Support and Services
Do you have a question? We’re here to help.
What is an event?
An event is either an unhandled exception (often called an error or crash) that has been detected by Bugsnag or any handled exceptions that you choose to report.
Minidump events (native crashes reported by Electron apps, or apps integrating Breakpad or Crashpad) each count as 5 events for billing purposes. This is due to the additional costs associated with receiving and processing minidump events.
What are unhandled vs. handled exceptions?
- An unhandled exception usually means the application crashed or an operation failed unexpectedly. Bugsnag automatically captures all unhandled exceptions and corresponding diagnostic information.
- A handled exception is an anticipated error. It can be reported to Bugsnag with any relevant diagnostic information.
What is a seat?
A seat is shorthand for a collaborator — anyone who logs in to Bugsnag.
How does the 14-day free trial work?
Unrestricted access to all standard features free for 14 days. No credit card required. At the end of your trial, select a plan to continue using Bugsnag.
What happens if I upgrade during my free trial?
You can select a plan at any time during your 14-day free trial. We won't charge you until the end of your trial.
Will US sales tax be collected?
To comply with state and local tax laws, Bugsnag will collect sales tax starting November 15th 2021 on subscriptions for organizations in applicable US states. Sales tax is calculated based on your billing address.
What happens if I go over my event quota?
We break your monthly event count into daily increments. When you exceed your daily quota, we'll continue to save every event you send us at no additional cost. If you exceed your daily event quota more than 3 times in any 30-day rolling period, we'll automatically upgrade you to the next plan to ensure coverage. If you disable automatic upgrades, we'll sample your events to stay within your quota.
Can I pay yearly?
Yes. When you pay for Bugsnag annually, you'll receive a discount from the monthly cost. This option is available when you select a plan in your Bugsnag settings.
What forms of payment do you accept?
We accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payments are powered by Stripe.
Do I have to sign a long-term contract?
No. You can pay monthly or annually.
Can I cancel at any time?
Yes. After you cancel your account, you won't be charged again.
Is Bugsnag free for open source applications?
Yes! Our open source page has further details and instructions on how to apply for a free license.
