Expertise tailored to your needs

We’re here to help. Our dedicated team of experts will deliver the answers you need.
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Your trusted advisors

BugSnag partners with you every step of the way to solve your error monitoring and stability management issues
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Proactive guidance

We care deeply about the health of your applications by nurturing you through a success plan

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White Glove service

We walk you through a smooth and quick onboarding flow that accommodates your needs

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Skilled expertise

We respond in-depth to use cases with best practices for error reporting and dashboard configuration

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Enterprise support

BugSnag is invested in your success.
Enterprise customers have access to white glove assistance from a Solutions Engineer, Customer Success Manager, and Executive Sponsor.
Get enterprise gold support
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Best practices

  • Proactive monitoring of issues with configuration and preventive solutions for avoiding future problems with error grouping and symbolification
  • Tips on how to best attach and capture error data to enhance error reports with rich information for the prioritization and quick fixing of errors
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Custom Onboarding Consultations

  • Partnership with BugSnag to create a Mutual Success Plan for your onboarding
  • Examination of your needs based on project type, team org structure, software languages used, and business goals
  • Full diagnosis of a proper path for implementation and configuration of BugSnag
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Regular Check-Ins

  • Meet regularly with your Customer Success Manager
  • Tips for taking full advantage of BugSnag’s features
  • Delivery of a smooth onboarding process
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Collaborative Solution Building

  • Availability for onsite visits from your Customer Success Manager and Solutions Engineer
  • Continuous learning and education for understanding of our platform
  • Quick insights into BugSnag best practices for improving workflows and analytics
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 Personalized Demos and Training

  • Custom tailored demos according to your use case and personal trainings
  • Flexibility to collaborate on solutions that map our capabilities to your use cases.
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Support plan comparison

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Response Time SLA: Outages

On-premises Outage
2 hours
(16 x 5)*
30 minutes
(24 x 7)
SaaS Outage
See uptime SLA
See uptime SLA

Response Time: Priority Issues

1 day
2 hours
(16 x 5)
1 hour
(16 x 5)
1 day
6 hours
(16 x 5)
2 hours
(16 x 5)
8 hours
(16 x 5)
4 hours
(16 x 5)
1 day
2 days
2 days
1 day


In-app ticket
Callback (Zoom, Skype, etc)


Implementation support
Tailored deployment plan, training workshops, & quarterly business reviews
Tailored deployment plan, training workshops...
Customer Success Manager

Uptime SLA

Error reporting and sessions API
Dashboard, build and upload API
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What customers are saying

Lyft utilizes BugSnag’s two-way sync integrations to ship new product features 40% faster
"BugSnag helps Lyft focus on new features and provide a better experience for our users."

Billy Pham

Technical Program Manager

Chime reduces crash rate by monitoring with BugSnag
“BugSnag is a great tool for delivering a better customer experience, making the app more stable, and taking pride in your application as an engineer.”

Software Engineer, Chime

Mercado Libre grows mobile market share by 50% while achieving a 99.93% stability score with BugSnag
"We use BugSnag because we know how to use it, and we trust it, which is most important. We can trust that what we see is what is happening.”

Nahuel Barrios

Engineering Manager

Yelp achieves a 99.98% stability target using BugSnag to improve mobile app stability
"Over the years, we've communicated a lot with the BugSnag team, and a lot of our feedback has been addressed.”

Antonio Niñirola

Engineering Manager

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Additional support

All plans have access to a variety of online resources in addition to personal assistance from our Support Team

System status

Subscribe to BugSnag status updates

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Visit our Docs for full outline of BugSnag’s notifiers, features, and configurations

Browse our Resource Library for best practices

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