Expertise tailored to your needs

We’re here to help. Our dedicated team of experts will deliver the answers you need.
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Your trusted advisors

Bugsnag partners with you every step of the way to solve your error monitoring and stability management issues
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Proactive guidance

We care deeply about the health of your applications by nurturing you through a success plan

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White Glove service

We walk you through a smooth and quick onboarding flow that accommodates your needs

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Skilled expertise

We respond in-depth to use cases with best practices for error reporting and dashboard configuration

Enterprise support

Bugsnag is invested in your success.
Enterprise customers have access to white glove assistance from a Solutions Engineer, Customer Success Manager, and Executive Sponsor.
Get enterprise gold support
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Best practices

  • Proactive monitoring of issues with configuration and preventive solutions for avoiding future problems with error grouping and symbolification
  • Tips on how to best attach and capture error data to enhance error reports with rich information for the prioritization and quick fixing of errors
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Custom Onboarding Consultations

  • Partnership with Bugsnag to create a Mutual Success Plan for your onboarding
  • Examination of your needs based on project type, team org structure, software languages used, and business goals
  • Full diagnosis of a proper path for implementation and configuration of Bugsnag
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Regular Check-Ins

  • Meet regularly with your Customer Success Manager
  • Tips for taking full advantage of Bugsnag’s features
  • Delivery of a smooth onboarding process
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Collaborative Solution Building

  • Availability for onsite visits from your Custom Success Manager and Solutions Engineer
  • Continuous learning and education for understanding of our platform
  • Quick insights into Bugsnag best practices for improving workflows and analytics
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 Personalized Demos and Training

  • Custom tailored demos according to your use case and personal trainings
  • Flexibility to collaborate on solutions that map our capabilities to your use cases.

Support plan comparison

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Response Time SLA: Outages

On-premise Outage
SLA
Target
2 hours
(16 x 5)*
30 minutes
(24 x 7)
SaaS Outage
Core Bugsnag services (error reporting, sessions API, dashboard) are unavailable or exhibiting serious performance issues
See uptime SLA
See uptime SLA

Response Time: Priority Issues

Critical
1 day
2 hours
(16 x 5)
1 hour
(16 x 5)
High
1 day
6 hours
(16 x 5)
2 hours
(16 x 5)
Medium
8 hours
(16 x 5)
4 hours
(16 x 5)
1 day
Low
2 days
2 days
1 day

Communications

In-app ticket
Email
Slack
Callback (Zoom, Skype, etc)

Onboarding

Onboarding
Implementation support
Tailored deployment plan, training workshops, & quarterly business reviews
Tailored deployment plan, training workshops...
Customer Success Manager
Dedicated

Uptime SLA

Error reporting and sessions API
99.8%**
99.95%**
Dashboard, build and upload API
99.0%**
99.5%**
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What customers are saying

"
Bugsnag helped us smartly and automatically categorize errors upfront, which significantly simplified our developers' lives. And it worked perfectly for all of our coding languages.”
John Barton
Head of Engineering
"
Over the years, we've communicated a lot with the Bugsnag team, and a lot of our feedback has been addressed.”
Antonio Niñirola
Engineering Manager
REad our Customer Stories
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Additional support

All plans have access to a variety of online resources in addition to personal assistance from our Support Team

System status

Subscribe to Bugsnag status updates

Follow status alerts on Twitter

Documentation

Visit our Docs for full outline of Bugsnag’s notifiers, features, and configurations

Browse our Resource Library for best practices

Connect with the community

Twitter

GitHub

LinkedIn